Privacy Policy

At True Appliance Repair website owned by Shield Web Services, LLC, accessible from trueappliancerepair.com, we prioritize the protection of your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our appliance repair services or interact with our website.

1. Information We Collect

a. Personal Information

• Name and contact details
• Service address
• Phone number for scheduling and updates
• Appliance details and service history
• Payment information

b. Service-Related Information

• Appliance make and model
• Service requests and preferences
• Repair history and documentation
• Scheduling preferences

c. Website Usage Information

• Device and browser information
• IP address and location data
• Website interaction patterns
• Service page visits and preferences

2. How We Use Your Information

We use your information to:

• Schedule and provide appliance repair services
• Communicate about service appointments and updates
• Process payments and maintain service records
• Send important service notifications and follow-ups
• Improve our repair services and customer support
• Provide emergency repair services when requested

3. Service Appointments and Communication

When scheduling service appointments, we:

• Use your contact information for appointment confirmations
• Send service updates and technician arrival notifications
• Provide repair documentation and warranty information
• Follow up on completed services for quality assurance

4. Data Security

We implement robust security measures to protect your information:

• Secure storage of customer and payment data
• Encrypted communication channels
• Regular security audits and updates
• Strict access controls for customer information

5. Information Sharing

We may share your information with:

• Our certified repair technicians for service delivery
• Payment processors for secure transactions
• Service partners for warranty claims when applicable
• Legal authorities when required by law

6. Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Opt-out of marketing communications
• Request deletion of your information

7. Emergency Services

For emergency repair services, we may collect additional information to expedite service delivery. This information is handled with the same level of security and privacy protection as our standard service data.

8. Updates to Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

9. Contact Information

For privacy-related questions or concerns, please contact us: